Returns & Exchanges

We want you to be completely happy with your Moomin shop purchases. If you are not satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and labels are attached to prevent damage during transit.

• 3.
  Ship the Items

  Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.